MaQma Helpdesk Component v3.3.0 released
New version of MaQma Helpdesk Component and besides bug fixes also introduces some new features. Make sure you subscribe our newsletter and/or our blog to be notified.
Check the list below to know more.
- Fixed error when selecting a user in admin by ajax in the tickets
- Fixed error when creating a ticket in admin with the date/hours of creation not placing the hours
- Fixed problem when creating a ticket in admin that was inserting a blank activity with subject POST
- Added the possibility of changing the ticket source when editing in admin
- Hidden the Layout tab in the forms since it’s not being used
- Fixed problem in the installation (Windows) that removed the \ from the attachments path
- Fixed the export options help file in english that was showing portuguese texts
- Removed the Language Utility
- Removed the DB Check
- Removed the option to install by uploading
- Removed the dbcheck check class files
- Removed unused fields from config, kb and workgroup tables
- Add option to set the tickets view to use (List or Table)
- Remove the User Integration add-on
- Added avatar images
- Add option in config to use or not avatars
- Add avatars in user details
- Add new field in status to set from what side the ticket is (customer side or support side)
- Fixed a problem when adding a support user in a workgroup that was inserting duplicating records
- Added option to change status directly from the ticket manager (available in List view by default only but can be used in Table view)
- Create new type of tickets view (List)
- Added option to create a reply directly from ticket manager – Quick Reply (available in List view by default only but can be used in Table view)
- Use new field of status to set the Open Tickets Report
- Notification of new download versions now uses a template file (mail/tsk_notify_product.tpl)
- In place of using internal pathway now the component uses Joomla pathway/breadcrumb
- Changed the user selection on the ticket manager (frontend)
- Adicionar autocomplete no CC e BCC
- Changed the default template of Workgroups List and Workgroup Options
- Fixed Knowledge Base RSS
- Changed the workgroups list layout
- Changed the workgroup options layout
- The extra links set in workgroup are now part of the main workgroup options
- Changed the knowledge base navigation layout
- Changed KB rating to AJAX
- Changed the AJAX user selection in the new ticket creation
- Added anti-spam technology in KB comments system
- Changed the KB article view layout
- Changed the KB search layout
- Added theme CSS file inside the templates folder for easier manipulation of styles
- KB PDF version fixed
- Ticket PDF version fixed
- Line reports with larger line and nicer colors (maqma live messenger)
- Added option in configurations to show/hide dashboard information for support user
- Added option in configurations to show/hide dashboard information for customer user
- Improve UI in admin and frontend
- and more…
If you enjoyed this post, please consider to leave a comment or subscribe to the feed and get future articles delivered to your feed reader.
