MaQma Helpdesk Component v3.2.0 released
New version of MaQma Helpdesk Component and besides bug fixes also introduces some new features. Soon we’ll provide the road map for the next release of the component. Make sure you subscribe our newsletter and/or our blog to be notified.
Check the list below to know more.
- Create read-only or hidden custom fields tickets for client user .
- New option accepts ticket custom field edit at creation time only.
- New feature Custom users can’t edit closed ticket anymore (re-open). Edit closed ticket only authorized by support staff.
- Protect double ticket creation submition.
- Remove task list from client user template.
- Show item numbers in attachments, task(support only) and notes tabs.
- Monthly Report Client PDF output
- New Monthly Report Client Detailed
- Monthly Report Client Details PDF output
- New Status Report feature
- Status Report PDF output
- Full ticket log for better ticket report.
- New work schedule, holidays and Support User vacation system to allow new due date ticket calculation (based on Support User available time)
- New flash Analysis Report.
- New SLA Escalation triggers: status and assign conditions for new rules creation.
- New database clean up check parameters to fix broken tickets.
- New option to restrict Support Users to supported workgroups
- New option restrict assign user screen identification to regular users
- New option restrict regular users to change ticket status
- New status workflow rules feature.
- New option restrict status change by regular users.
- New option Additional notification assignment to other selected users.
- New Keep Search Profile allow to save last filter options in Ticket Manager
- New Old Status display in Administration Ticket Manager
- New PDF layout
- New option allow to ticket vote only after the state is closed.
- New after creation ticket report allow to access ticket.
- Support Staff can add BC and BCC mail notification at ticket, task and reply action feature.
- Assigned users profile can select additional support users to assigned mail notification.
- New SMTP support, correction for PHP 5.2.2 + versions.
- New Latin characters support in PDF output
- New JavaScript and SQL injection code protection
- Option parallel log register to allow privacy identification of support staff
- Cancel button at ticket view keep search profile in ticket manager.
- New fields selection filter in export data.
- Optional Support User search box in text field
- and more…
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