* Added support to URL Rewriting (Joomla default)
* Added option to delete Knowledge Base articles

The only SQL change is the version update:
UPDATE `#__support_config` SET `update_version` = ‘20090806′, `support_version` = ‘3.3.5′;

Check the list below to know more.

* Changed the Downloads report into 2 different reports (Downloads and Hits)
* Reworked the Analysis Reports
* Added the dashboard information in the administration control panel
* Finished the change the of the images used in the component to new ones
* Added in administration control panel a new tab on the right that shows the latest news from us
* Fixed problem with the ticket creation in administration saying that was missing information
* Fixed problem with the report Timesheet that was showing all users in it and not only the support users
* Added Joomfish support
* Added a chart in the Downloads report showing the downloads per day during the selected month
* Replace all index2.php calls in administration to index.php
* Add an option in the downloads to set a specific download template in place of the default one
* Fixed a problem when editing downloads that was reseting the number of hits of the download page
* Simplified the FAQ templates to show only the question, answer, related articles and hits
* Small fix so that links defined inside the workgroups appear after the other options in the frontend
* Dashboard items weren’t using language file (lines added in the language file also)
* Added link to our Twitter account in the administration
* Fixed SQL error in workgroups list as anonymous user
* Added support to URL Rewriting (Joomla default)

* Removed ionCube functions from the about page in administration since it doesn’t do anything
* Added a simple HTML editor to be used in the administration and in the KB edition in the frontend
* Fixed problem when using SEF URL’s a Javascript could be returning errors in the creation of tickets

The only SQL change is the version update:
UPDATE `#__support_config` SET `update_version` = ‘20090722′, `support_version` = ‘3.3.4′;

* Changed the KB image for PDF’s that wasn’t correct
* Added a new tab in the administration control panel to show our latest news

This updated includes:
* Fixed problem in the Users manager in the administration
* Removed the links for Tickets and KB from the administration because Free edition doesn’t have that functionality
* Changed the images of the component to the ones that will be used in the commercial editions
* Fixed problem that wasn’t allowing to edit knowledge base articles after save them as not published
* Fixed CSS for the field Question in KB when editing that was being applied also when editing
* Fixed SQL query in the Tickets Report in the frontend

The following queries are also required to be executed:
ALTER TABLE `#__support_status` ADD `ticket_side` TINYINT( 1 ) NOT NULL DEFAULT ‘0′ COMMENT ‘0=Not used, 1=Support, 2=Customer’;
DELETE FROM `#__support_links` WHERE `id`=’6′;
DELETE FROM `#__support_links` WHERE `id`=’5′;
UPDATE `#__support_config` SET `update_version` = ‘20090717′, `support_version` = ‘3.3.1′;

Check the list below to know more.

• Fixed error when selecting a user in admin by ajax in the tickets
• Fixed error when creating a ticket in admin with the date/hours of creation not placing the hours
• Fixed problem when creating a ticket in admin that was inserting a blank activity with subject POST
• Added the possibility of changing the ticket source when editing in admin
• Hidden the Layout tab in the forms since it’s not being used
• Fixed problem in the installation (Windows) that removed the \ from the attachments path
• Fixed the export options help file in english that was showing portuguese texts
• Removed the Language Utility
• Removed the DB Check
• Removed the option to install by uploading
• Removed the dbcheck check class files
• Removed unused fields from config, kb and workgroup tables
• Add option to set the tickets view to use (List or Table)
• Remove the User Integration add-on
• Added avatar images
• Add option in config to use or not avatars
• Add avatars in user details
• Add new field in status to set from what side the ticket is (customer side or support side)
• Fixed a problem when adding a support user in a workgroup that was inserting duplicating records
• Added option to change status directly from the ticket manager (available in List view by default only but can be used in Table view)
• Create new type of tickets view (List)
• Added option to create a reply directly from ticket manager – Quick Reply (available in List view by default only but can be used in Table view)
• Use new field of status to set the Open Tickets Report
• Notification of new download versions now uses a template file (mail/tsk_notify_product.tpl)
• In place of using internal pathway now the component uses Joomla pathway/breadcrumb
• Changed the user selection on the ticket manager (frontend)
• Adicionar autocomplete no CC e BCC
• Changed the default template of Workgroups List and Workgroup Options
• Fixed Knowledge Base RSS
• Changed the workgroups list layout
• Changed the workgroup options layout
• The extra links set in workgroup are now part of the main workgroup options
• Changed the knowledge base navigation layout
• Changed KB rating to AJAX
• Changed the AJAX user selection in the new ticket creation
• Added anti-spam technology in KB comments system
• Changed the KB article view layout
• Changed the KB search layout
• Added theme CSS file inside the templates folder for easier manipulation of styles
• KB PDF version fixed
• Ticket PDF version fixed
• Line reports with larger line and nicer colors (maqma live messenger)
• Added option in configurations to show/hide dashboard information for support user
• Added option in configurations to show/hide dashboard information for customer user
• Improve UI in admin and frontend
• and more…

Check the list below to know more.

• Create read-only or hidden custom fields tickets for client user .
• New option accepts ticket custom field edit at creation time only.
• New feature Custom users can’t edit closed ticket anymore (re-open). Edit closed ticket only authorized by support staff.
• Protect double ticket creation submition.
• Remove task list from client user template.
• Show item numbers in attachments, task(support only) and notes tabs.
• Monthly Report Client PDF output
• New Monthly Report Client Detailed
• Monthly Report Client Details PDF output
• New Status Report feature
• Status Report PDF output
• Full ticket log for better ticket report.
• New work schedule, holidays and Support User vacation system to allow new due date ticket calculation (based on Support User available time)
• New flash Analysis Report.
• New SLA Escalation triggers: status and assign conditions for new rules creation.
• New database clean up check parameters to fix broken tickets.
• New option to restrict Support Users to supported workgroups
• New option restrict assign user screen identification to regular users
• New option restrict regular users to change ticket status
• New status workflow rules feature.
• New option restrict status change by regular users.
• New option Additional notification assignment to other selected users.
• New Keep Search Profile allow to save last filter options in Ticket Manager
• New Old Status display in Administration Ticket Manager
• New PDF layout
• New option allow to ticket vote only after the state is closed.
• New after creation ticket report allow to access ticket.
• Support Staff can add BC and BCC mail notification at ticket, task and reply action feature.
• Assigned users profile can select additional support users to assigned mail notification.
• New SMTP support, correction for PHP 5.2.2 + versions.
• New Latin characters support in PDF output
• New JavaScript and SQL injection code protection
• Option parallel log register to allow privacy identification of support staff
• Cancel button at ticket view keep search profile in ticket manager.
• New fields selection filter in export data.
• Optional Support User search box in text field
• and more…